Information
Return Policy
We want you to be happy both buying from us and with the items you buy from us. If you are not happy for any reason with your purchase, we will accept any new and unused merchandise back within 15 days of purchase, and refund the cost of the goods. It is the customer’s responsibility to return the goods to us, and we are unable to refund any shipping and handling costs.
Returning products need to be returned new and unused with all original packing and label materials in order for a full refund. We cannot be responsible for packages damaged or lost before their arrival to our warehouse. To ensure your package safely arrives to us, it is suggested that you send via insured, traceable carrier such as Seur, UPS or FedEx.
- Firstly, please advice us you will be returning your item by emailing us on customerservice@vistilo.com.
Please state the reason for return clearly. - Include a copy of your purchase proof (Packing List or Order Confirmation email, etc.) with the returning product.
- Carefully pack the returning product with all its original packing materials. Please note that damaged returned products will not be accepted and will be returned to senders.
- Send the item back to us
Guarantee
Vistilo is proud of its exclusive designs and high quality products. As such we will be happy to handle any damage caused by any manufacturing defect within one (1) year of your purchase. The warranty does not cover normal wear and tear neither any defect caused by transport/delivery/shipping. Vistilo reserves the right to determine if product damage is caused by normal wear and tear or by manufacturing defect.
Caring For Your Vistilo Bag
All materials used have been carefully selected for their aesthets and qualities.
The nylon and jacquard fabrics of all Leonardo bags are designed and made in Spain, as it the craftmanship. All bags have been specially treated to protect as much as possible against stains, rain, and also make it breathable, durable, and easier to care for. It can be delicately cleaned with warm water and mild soap on a clean soft cloth. Avoid the use of harsh solvents or cleaning products.
The leather used is 100% top quality leather. It is a unique and natural product and as such might show caracteristics as scratches, slight differences in colour or soft stains. This however proves its purity and authenticity.